When a new version is released, some users upgrade right away while others prefer to keep their original versions. BoostSpeed’s annual subscription is based on the version that was originally purchased and can be disabled at any time during the subscription term. Thank you for your patience.ĭear Antti_R, Thank you for your review and we would like to apologize for any negative experience you might had with our products. Update: we have received a confirmation from Paddle that the refund process has been initiated on October 5th, funds should reach your account within 3-5 days. We look forward to your email and an opportunity to make things right. Please contact our Customer Service at after you speak with Paypal. This way they will allow us to access the transaction and process a return of funds. Please contact Paypal and notify them that you're accepting a refund and that the dispute is no longer needed. We would be happy to process a refund, but for that, the transaction needs to be released. Unfortunately, because of the open dispute, this transaction is frozen and everyone, including Paddle, are waiting for Paypal to finish their chargeback investigation. According to our records, you have instructed Paypal to process a chargeback for the charge. Dear Jeff, We would like to sincerely apologize for any negative experience you’ve had with our software or service.
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